CLICK ON YOUR QUESTION BELOW
Can I pre-order a pair of shoes?
What do the kicks come with?
What sizes do you carry?
How do I clean my pair of Your Kicks?
What kind of paints do you use?
Does the paint on Your Kicks chip?
Can I design my own custom kicks? How much would this cost?
Can I send my kicks to you and have you paint them?
How do I clean my pair of Your Kicks?
Where are the kicks shipped from?
How much is shipping and handling?
How long does shipping take?
How can I check my order status?
Can I ship an order to a P.O. box?
Can I ship my order to a foreign country?
Can you ship my shoes as a gift?
How much does a pair of Your Kicks cost?
What payment methods do you accept?
Is my credit card information secure?
What is the return policy on the shoes?
Will I be charged tax on my order?
Do you accept phone orders?
Can I pre-order a pair of shoes?
Your Kicks allows pre-orders on select designs only. We will list what pairs you may pre-order and the instructions to do so.
What do the kicks come with?
Each pair of kicks is delivered along with an exclusive Your Kicks Certificate of Authenticity that guarantees your shoe is a limited authentic hand painted pair of shoes. In addition, each pair of shoes is delivered in a protective plastic bag to help preserve the presentation and cleanliness of Your Kicks. Finally, Your Kicks are delivered in a durable limited edition gold and black shoebox. Your Kicks prides itself on the high quality materials that are used for the box and we are confident you will save your box along with your new shoes.
What sizes do you carry?
We currently stock both womens and mens kicks. For women’s, the size run is 6.0, 6.5, 7.0, 7.5, 8.0, 8.5, 9.0, 9.5, and 10.0. For men’s, the size run is 8.0, 8.5, 9.0, 9.5, 10.0, 10.5, 11, 11.5, 12.0 and 13.0.
How do I clean my pair of Your Kicks?
Because of the unique paint used for Your Kicks and the protective sealant spray, the shoes should stay relatively clean if worn in appropriate situations. Remember, you are wearing a work of art so it is not wise to wear the shoes as you would a pair of trainers. Nonetheless, if you find that you still managed to get Your Kicks a bit dirty, there are some tricks you can execute to clean them up. First piece of advice, search through our News & Blog Page for tips and tricks that we occasionally post on how to clean the shoes. If you find that the rubber bottom soles of the shoes are dirty then the best trick is to take rubbing alcohol and apply it gently on the rubber with an old rag. The higher the alcohol content in the better. If you find that the actual canvas is dirty, we like to recommend using warm soapy water and a tooth brush. Apply the toothbrush gently against the design, do not scrub hard. Finally, never put the shoes in the washing machine – this could do serious damage to the design.
What kind of paints do you use?
Your Kicks uses specially formulated paint made specifically for wearable shoes. This paint has been tried and tested to guarantee the longevity of the artwork. In addition, we spray a protective sealant over the kicks so they can be worn in almost any weather.
Does the paint on Your Kicks chip?
Short answer: No, definitely not. The long answer is that the paint will not chip off as long as the kicks are worn under normal conditions. These are not meant to be used for hiking or used as sport shoes. If you treat them appropriately, the paint will never chip off. Do NOT place Your Kicks in the washing machine. Remember, you are wearing a work of art, please treat it as such. If you find that your paint is chipping off the shoes then please contact us immediately via our Contact Us Page.
Can I design my own custom kicks? How much would this cost?
Yes, we do create custom pairs for select customers. The cost varies depending on the intricacies of your design and your shoe size. To learn more about the process of painting custom shoes please view our Custom Kicks Page. You may also email us on our Contact Us Page. and we will be sure to respond in a timely fashion.
Can I send my kicks to you and have you paint them?
Sorry, we currently do not allow you to send your personal kicks in to get painted. Our own Your Kicks shoes are fashionable, comfortable, and durable.
Where are the kicks shipped from?
We ship the shoes from our artist studio in Beverly Hills, California.
How much is shipping and handling?
Shipping and handling is FREE for all orders over $100. For orders smaller than $100, shipping costs $10 for domestic shipments and $20 for international shipments.
How long does shipping take?
Your Kicks prides itself on fast shipping. We ship all packages via United States Post Office Priority Mail. If your design is in stock we will have the shoes shipped to you within 48 business hours. If you live in the United States, you should receive the shoes no later than one week after your purchase.
How can I check my order status?
Most orders are shipped via United States Postal Priority Mail. You should receive an email from your credit card processor (i.e. Paypal, Google Checkout, etc.) once the item has been shipped. In the email you will see a tracking number so you can follow the package from our doorstep to yours. Most packages arrive in four to six business days after the shipment leaves our location.
Can I ship an order to a P.O. box?
Yes, Your Kicks will be able to send your pair of shoes to a P.O. Box. If you purchased your pairs through Paypal, you must ensure that the address is classified as a confirmed address or we will not be able to ship you the kicks
Can I ship my order to a foreign country?
Yes, people from all over the world love Your Kicks. We are be happy to send it to any country.
Can you ship my shoes as a gift?
Yes, Your Kicks will ship your shoes as a gift. This means that we will not include any invoice or any indication of the price inside your package. Please send us an email immediately after you have purchased your shoes.
How much does a pair of Your Kicks cost?
Each shoe varies in cost depending on the intriquecy of the artwork, the artist, and your shoe size. Generally speaking, Your Kicks retail between $164.95 and $299.95. Custom Pairs sometimes cost more. Please email us for more details.
What payment methods do you accept?
We accept Paypal, Google Checkout, Visa, Mastercard, American Express, checks, money orders, and cash.
Is my credit card information secure?
Yes, it definitely is. Your Kicks does not process any credit cards on its site. Instead, we process all our transactions through Paypal and Google Checkout. So, if you trust those two credit card processors then you can trust Your Kicks. A representative is always available to help you if you have any questions regarding your transaction.
What is the return policy on the shoes?
We allow exchanges on shoes that have not been worn. Because each pair is hand painted, we do not allow cash refunds unless the kicks are defective or have a design flaw.
Will I be charged tax on my order?
Residents of California, by law must charge tax on all products sold.
Do you accept phone orders?
Currently, orders may only be placed via our website or through a Your Kicks retailer. Although, if you run into any trouble we will be happy to help you via phone. You may contact us through our Contact Us Page.
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